Frequently
Asked Questions
1.
What is DHCP?
Short for Dynamic Host Configuration Protocol, DHCP is a
protocol for assigning dynamic IP addresses to devices on
a network. With dynamic addressing, a device can have a
different IP address every time it connects to the network.
In some systems, the device's IP address can even change
while it is still connected. DHCP also supports a mix of
static and dynamic IP addresses. Dynamic addressing simplifies
network administration because the software keeps track
of IP addresses rather than requiring an administrator to
manage the task. This means that a new computer can be added
to a network without having to manually assign it a unique
IP address. Many Internet Service Providers use dynamic
IP addressing for dial-up users.
2. What is Static IP?
A static IP address is a number (in the form of a dotted
quad) that is assigned to a computer by an ISP to be its
permanent address on the Internet. Computers use IP addresses
to locate and talk to each other on the Internet, much the
same way people use phone numbers to locate and talk to
one another on the telephone. When you want to visit ip1network.info,
your computer asks a domain name system (DNS) server (think
telephone information operator) for the correct dotted quad
number (think phone number) for ip1network.info and your
computer uses the answer it receives to connect to the ip1network.info
server.
It would be simple if every computer that connects to the
Internet could have its own static IP number, but when the
Internet was first conceived, the architects didn't foresee
the need for an unlimited number of IP addresses. Consequently,
there are not enough IP numbers to go around. To get around
that problem, many Internet service providers limit the
number of static IP addresses they allocate, and economize
on the remaining number of IP addresses they possess by
temporarily assigning an IP address to a requesting Dynamic
Host Configuration Protocol (DHCP) computer from a pool
of IP addresses. The temporary IP address is called a dynamic
IP address.
3. What is DNS?
The domain name system (DNS) is the way that Internet domain
names are located and translated into Internet Protocol
addresses. A domain name is a meaningful and easy-to-remember
"handle" for an Internet address.
Because maintaining a central list of domain name/IP address
correspondences would be impractical, the lists of domain
names and IP addresses are distributed throughout the Internet
in a hierarchy of authority. There is probably a DNS server
within close geographic proximity to your access provider
that maps the domain names in your Internet requests or
forwards them to other servers in the Internet.
4. What are Codec’s?
In communications engineering, the term codec is used in
reference to integrated circuits, or chips that perform
data conversion. In this context, the term is an acronym
for "coder/decoder." This type of codec combines
analog-to-digital conversion and digital-to-analog conversion
functions in a single chip. In personal and business computing
applications, the most common use for such a device is in
a modem.
The term codec is also an acronym that stands for "COmpression/DECompression."
A codec is an algorithm, or specialized computer program,
that reduces the number of bytes consumed by large files
and programs.
In order to minimize the amount of storage space required
for a complicated file, such as a video, compression is
used. Compression works by eliminating redundancies in data.
Compression can be done for any kind of file, including
text, programs, images, audio, video, and virtual reality
(VR). Compression can reduce the size of a file by a factor
of 100 or more in some cases. For example, a 15-megabyte
video might be reduced to 150 kilobytes. The uncompressed
file would be far too large to download from the Web in
a reasonable length of time, but the compressed file could
usually be downloaded in a few seconds. For viewing, a decompression
algorithm, which "undoes" the compression, would
have to be used.
There are numerous standard codec schemes. Some are used
mainly to minimize file transfer time, and are employed
on the Internet. Others are intended to maximize the data
that can be stored in a given amount of disk space, or on
a CD-ROM.
Codec’s are used in many popular Internet products,
including QuickTime, Net-meeting, and our IP1Network VoIP
service.
5. What is SIP?
Short for Session Initiated Protocol, or Session Initiation
Protocol, SIP is an application-layer control protocol and
signaling protocol for Internet Telephony. SIP can establish
sessions for features such as audio/videoconferencing, interactive
gaming, and call forwarding to be deployed over IP networks,
thus enabling service providers to integrate basic IP telephony
services with Web, e-mail, and chat services. In addition
to user authentication, redirect and registration services,
SIP Server supports traditional telephony features such
as personal mobility, time-of-day routing and call forwarding
based on the geographical location of the person being called.
6. Who may I call with your service?
All VoIP customers can call anyone on our network or a regular
land line for free. Calls to cellular phones are charged
at the cost of your purchase plan.
7. How do I retrieve my voicemail?
You have three options to retrieve your voicemail:
First, you may simply call your number and enter your password.
Second, you may retrieve your voice mail in a wave file
that we send to you by email.
The third option is to retrieve it in our End User Interface,
where you can choose to play new and saved voicemails.
8. Can I send or receive faxes with your service?
Yes, we do. Please send the request to sales@ip1network.info.
9. What are the bandwidth requirements to use your
VoIP Service?
The requirements are a minimum down and upload of 128Kbps.
If you experience a momentary bandwidth restriction, the
phone will trigger a compression tool.
10. What type if devices/equipment can I use with
your service?
We offer several types of devices for our IP1Network VoIP
Service, such as Analog Telephone Adapters (ATAs), Sipura
Lines, SoftPhones, etc. We have a broad range to choose
from. Contact us if we can be of assistance.
11. Can I use my own equipment/devices?
Yes, we welcome all Internet Access Devices (IADs) for configuration
to our network. Please email at support@ip1network.info
or talk to us via live chat so we can further assist you.
12. What is VoIP?
Voice over Internet Protocol or “VoIP” allows
you to make and receive phone calls through your high-speed
Internet connection using a standard touch-tone phone. VoIP
provides the same quality as a traditional phone service,
but you receive more features and pay far less for calls
around the world.
You make a call using VoIP by dialing a number on your phone,
as you always have. To receive a call using VoIP, simply
pick up your phone when it rings, as you always have. All
VoIP calls are carried over the Internet until each call
needs to be directed to a regular phone line. This allows
you to save money on local, long distance, and international
calls. When you sign up, you are also given a new phone
number that others can use to call you on your new IP1 VoIP
Service (though you may also be able to transfer your old
phone number to our VoIP Service). You will then be able
to keep this phone number, no matter where or how often
you move.
VoIP provides the same quality as a traditional phone service,
and you get more features for less money. These include:
• Substantial savings compared to traditional phone
services
• Regular local phone service is no longer needed
• Ability to move anywhere and keep the same number
• Detailed online tracking to monitor your account
activity
• Phonefeatures not offered by traditional phone providers
13. What is a router?
A router is a network device that manages the distribution
of data to and from multiple devices on your network.
14. Do I need to have a router to use your service?
Yes, we recommend the use of a router to use our service.
We have an excellent product line of IAD (Internet Access
Device) with a built in routers.
15. Do I need to have my computer turned on to talk
on the phone?
No. Your IP1Network VoIP service works independently from
your computer, so your computer does not need to be turned
on to make or receive calls. However, you will need to have
your computer turned on if you are using a Softphone or
trouble shooting the IAD.
16. What types of telephones work with your service?
Just about any analog phone can be used with our VoIP service
(household phones are typically analog). Corded or cordless
telephones also work well with our service.
17. Does IP1Network provide Internet service?
No. IP1Network is not an Internet Service Provider (ISP)
and consequently we do not provide access to the World Wide
Web. .You must already have broadband high-speed Internet
to use our service.
18. Does your VoIP service work with dial-up Internet
access?
No. It is not possible to use VoIP with dial-up. You must
have a high-speed Internet connection to use our service.
19. What is Wi-Fi?
Wi-Fi, which is short for Wireless Fidelity, refers to wireless
networks that use high frequency signals to send data. A
Wi-Fi phone is a phone that uses a Wi-Fi network just like
a cell phone uses a cellular network. IP1Network has many
applications for using VoIP over a WiFi or WiMAX network.
Please send your inquiries to support@ip1network.info.
20. Can I access my IP1Network personal account
from any computer?
Yes. Your personal account can be accessed via our Website
at www.ip1network.com. We have a state-of-the-art Website,
which allows you to track your cost usage and call minutes
in real time.
21. What is a broadband Internet connection?
Broadband Internet service provides high-speed Internet
access at speeds sufficient to carry multiple data transmissions
simultaneously. There are several types of broadband connections,
including:
• Cable modem
• DSL
• T-1
• Fractional T-1
• T-3
The voice clarity of VoIP is dependent on the speed and
quality of your Internet connection. Most broadband Internet
connections are fast enough to support our VoIP service.
22. Do the people I call need a computer?
No. They only need a working phone. They will not even be
aware you are making a VoIP call through our service, although
we hope that you let them know!
23. Must I speak through the computer to use your
service?
No. Our service does not require a computer. You speak through
an ordinary touch-tone telephone connected to one of our
IP1Network VoIP service adapters.
That said, our VoIP service DOES support Softphone clients
for your PC or laptop, thereby allowing you to talk through
your computer if you wish. A Softphone client is software
that, once installed and executed, allows you to make calls
through your computer using a microphone and speakers .
The sound quality will depend upon your computer’s
audio equipment.
24. What is required to use the IP1Network VoIP
service?
• A traditional touchtone phone. Any corded or cordless
phone will work with our service.
• A broadband (high-speed) Internet connection provided
by cable modem, Digital Subscriber Line (DSL), T-1, Fractional
T-1 or T-3.*
• A VoIP Phone Adapter that connects your phone to
your DSL/Cable modem and makes the service possible.
IP1Network will supply you with an adapter when you sign-up
for our service.
25. What other optional items can be used with your
service?
Computer: While not necessary, a computer will allow you
to access the online VoIP Account Portal, where you can
manage your account, including accessing your voicemail.
Router: If you also use a home computer with your IP1Network
VoIP service, you will need a routing device. If you do
not already own a router, we can supply an integrated router
with your Phone Adapter. The IP1Network VoIP Service Router/Phone
Adapter allows your phone and computer to use your Internet
connection at the same time. If you want to connect more
than one computer to the Internet, then you can either buy
your own router, or have one installed by a local computer
services company.
We recommend that you purchase a DSL/cable web-safe router
that provides Network Address Translation (NAT) and Dynamic
Host Configuration Protocol (DHCP) for your network. Although
our VoIP service will work with most routers available for
purchase today, we do not recommend a specific brand. If
you are having trouble with your IP1Network VoIP service
on an older model router, we recommend that you download
and install the router's latest firmware from the manufacturer's
Web site.
Note: If you are using DSL Internet service, your router
typically should be configured for PPPoE. Some cable modem
services require your computer’s MAC address to be
cloned in the router configurations. Please check your router's
setup guide or the manufacturer's Web site for more information.
Web Browser: Microsoft Internet Explorer (version 4.x or
higher), Netscape Navigator (version 4.x or higher) or Safari
(version 2.x or higher) Web browser with cookies enabled.
You can use the Web browser to manage your account, including
accessing voicemail.
Home Networking: Our service requires a dynamically-assigned
IP address; in your networking equipment this may be called
DHCP. Though not required, our VoIP service will work well
with your existing home network if it supports DHCP and
NAT. NAT is the translation of an Internet Protocol (IP)
address in one network to a known but different IP address
in another network.
Port Connections and Firewall Support: Most customers just
plug and play because we have designed our service to work
behind simple NAT's. No ports have to be opened up for the
service to work properly if the phone is behind a simple
NAT and the IP1Network -issued Phone Adapter has a private
IP address. We use NAT to keep the VoIP service Phone Adapter
available at all times. If you have a firewall, you must
permit our VoIP Service Phone Adapter to access certain
ports on the Internet, including 53-53 UDP, 69-69 UDP, 123-123
UDP, 1503 UDP, 1720 UDP, 5060-5063 UDP, and 10,000 through
20,000 using UDP protocol. If you plan to connect your PC
to the Internet as well, the IP address for the IP1Network
VoIP Service Phone Adapter can either be provided by your
ISP or your network router (when the router is set to DHCP).
IP1Network VoIP service does not support the following services:
Windows Internet Connection Sharing
America Online DSL
26. Is the IP1Network VoIP service a cell phone
or wireless phone service?
No. We are not a cellular phone service provider. Our VoIP
service allows customers to make and receive telephone calls
using a broadband Internet connection. However, you can
connect a WI-FI phone to an IP1Network VoIP Service adaptor,
and obviously we can connect a call to any cellular in the
world.
27. Does the person I am calling also need to subscribe
to IP1Network’s VoIP service?
No. You can call anyone at any phone number using our service
– they do not need to be IP1Network customers. However,
calls to other IP1Network VoIP service provider numbers
are always free of charge. Indeed, some of our VoIP customers
have saved thousands of dollars by purchasing two IP1Network
VoIP service provider lines…one for themselves and
another for a friend, relative or remote business office.
28. What area codes do you have available?
Remember, your area code no longer depends upon the physical
location of your phone. You can select a number in the available
area code you find most convenient for those you call, and
those who call you.
For example, if you live in Miami, you can have a Dallas
area code and number. If you have friends, family or business
in the Dallas area, they would simply dial your Dallas number
and be connected to your IP1Network VoIP phone in Miami.
They do not pay long distance. And neither do you!
Of course you may select a Boston area code if you would
like, or you can have more than one number connected to
your phone. Your IP1Network VoIP service provides up to
two (2) alternate numbers associated with a single, active
IP1Network VoIP service line.
You can activate VoIP service today, enjoy all the features
and start saving money, even if numbers in your city or
town today are not yet available. When the number you want
becomes available, you can switch your IP1Network VoIP service
provider phone number.
We have telephone numbers (DIDs) in over 35 countries besides
the United States and for a small additional monthly charge
you can have them in 5 days or less. Please email us at
sales@ip1network.com
with your request.
29. Can I use my answering machine with your service?
Our VoIP service includes free voicemail. So, an answering
machine is not necessary. If you prefer to use an answering
machine, remember to turn off your VoIP service voicemail
feature by accessing the IP1Network VoIP Service Account
Portal.
The default setting for voicemail is ‘on’ when
you first activate your VoIP service.
30. How many phone lines can I have?
Each of IP1Network’s VoIP service accounts support
up to three active lines. This means that you purchase up
to three numbers in one account and distribute and share
within your family, friends and business. All of the management,
calls, and recharging will be displayed under the primary
account. However, you can have an infinite number of lines
with us, we just restrict 3 lines per each bill.
31. Is IP1Network’s VoIP service Apple Macintosh
compatible?
Yes, our service, and your account information, is accessible
via any modern Web browser and from any Internet connection,
any where in the world. PC or Mac, Windows or OSX, we give
you the freedom to choose.
32. Can I use multiple phone extensions with the
phone adapter?
There are four ways to plug multiple handsets into your
phone adapter. Currently, only phone port 1 is active on
the telephone adapters that we supply to our new customers.
However, you can purchase a multi-line adapter jack to connect
to the phone port of the phone adapter. This will allow
you to have multiple phones wired on a single IP1Network
VoIP service line. These adapters are readily available
at retail locations that sell home telephone accessories.
Some of our customers use cordless phone systems that come
with a base unit and extra handsets. The base station of
most cordless phones can plug directly into our VoIP phone
adapter, giving you the flexibility to place multiple handsets
anywhere you use our service.
Please note that only the phone attached to the base unit
will display Caller ID information. Although wireless phone
jacks may accomplish multiple phone extensions, you may
periodically experience dropped calls on the extension phones
and an inability to talk on more than one phone at a time.
Some customers have considered plugging the phone adapter
directly into the existing telephone wiring in their homes,
attempting to distribute our VoIP service to all phone jacks
throughout their home. The manufacturer of the adapter does
not recommend hooking anything to the adapter other than
a telephone. IP1Network recommends that you seek advice
and direction from an electrician or someone who is familiar
with internal telephone wiring on how to best connect it
to your current household wiring to take advantage of multiple
handsets. We would advise that you pre-check the wiring
on the jacks to make sure you don't have live PSTN voltage
on the jacks before connecting to our phone adapters. If
your home has a network interface, you may be able to unplug
your wiring from the PSTN. The status of your phone wiring
can be determined using a line tester, such as those that
are available at most electronics stores.
33. Can I still use the Internet while making calls?
Yes, your computer and the IP1Network VoIP service can share
your Internet connection.
34. Can I use your VoIP service with my home alarm system
or personal emergency response services company?
Yes, you may connect any telephone communication device
to your IP1Network VoIP service adaptor. However, we recommend
that you keep a separate phone line for a home alarm or
personal emergency response device. Remember, our service
depends upon your broadband Internet connection and electric
power. If the connection is lost or your power is out, you
will not be able to make or receive calls, nor will your
alarm system function. Please consult with a qualified home
security technician before connecting your alarm system
to an IP1Network VoIP service line.
35. How is VoIP phone service different from my
standard telephone service?
VoIP phone service uses your existing broadband Internet
connection to deliver a feature-rich and cost-effective
alternative to the traditional phone company. By using your
broadband connection for both your data and telephony needs,
you're able to take full advantage of the bandwidth you're
already paying for, thus reducing your monthly communication
costs.
36. How do I make an International call?
To make International calls, just dial 011, followed by
the country code, and then the number, just like you would
from any other US-based telephone.
Here are the procedures to dial using the VoIP box.
To place a call from our service to the USA (out of our
VoIP network), you must dial:
1 + (area code) + (telephone number)
Ex: 1 + 954 + 555 5555
To place a call to another "IN Network" VoIP client,
you must dial:
(Area code) + (telephone number)
Ex: 786 + (VoIP telephone number)
To place a call internationally, you must dial:
011 + (country code) + (area code) + (telephone number)
Ex: 011 + 55 + 11 + (telephone number)
37. Will my regular home phone work with the IP1 VoIP Service
or will I need a special phone?
You can use any standard analog telephone to connect with
your VoIP IAD. The same phone you currently have plugged
into your traditional phone line should work just fine,
even cordless phones! The phone must support Tone dialing
as opposed to Pulse (or Rotary) dialing. Digital phones
(such as those used with PBX systems) will not work.
38. Can I use the IP1Network VoIP service with my
office PBX?
Yes! While you can not plug your PBX phone directly into
the VoIP IAD (Internet Access Device), you can treat the
IAD just like a traditional phone line. The IAD plugs into
the same port on your PBX that you currently connect your
analog (POTS) telephone lines.
39. What kind of phone number can I have with your VoIP
service?
We currently only offer U.S. phone numbers. Please check
our Area Codes page for the list of area codes that we have
available..
40. Where can I use my VoIP service?
You can use your IP1Network VoIP service anywhere in the
world where you have a broadband Internet connection.
41. Can I use my VoIP service overseas?
Your VoIP number is a U.S.-based telephone number. For example,
if you are in South America with a VoIP number based in
Miami, anyone else who lives in the Miami area make a local
toll call to reach you. The VoIP plan still gives you unlimited
calling in the continental U.S. and Canada; however calls
to number in South America are subject to our posted international
rates, depending on the monthly plan of choice.
42. Are there any monthly taxes or fees levied on
IP1Network’s VoIP service?
There are no monthly taxes or fees associated with using
our VoIP service at this time. We will not be adding any
additional charges unless changes in foreign government,
federal and/or state regulations require us to so.
43. Does your VoIP service work during a power outage?
No, if you experience a power outage, you will not be able
to make or receive calls with your IP1Network VoIP service.
44. Is it free to call other IP1Network VoIP service
customers?
Yes, all calls between IP1Network VoIP service customers
are free of charge.
45. I have specific questions that are not explained
in the FAQ area. Is there a phone number I can call to talk
directly with an IP1 customer representative?
We recommend that you contact us via email or through the
live chat service on our Web site. We will gladly address
any issue you have.
46. What impact does your service have on my bandwidth
usage?
When you connect to our VoIP service, you will notice that
the bandwidth usage is minimal -- just a few packets per
minute.
47. I do not have a land phone line. What phone
number should I use during the initial signup?
In order for us to verify your credit card information,
you will need to enter the phone number associated with
your credit card account.
48. Do you offer "Toll Free" (Ex. 1-800)
numbers?
Yes, we offer toll free numbers. Please send your request
to sales@ip1network.com.
49. I just signed up and am waiting for my installation
package... will it contain my new phone number?
Your new VoIP phone number will be sent to you in the email
you receive after your initial sign-up to our service
50. What is the Pre-Paid Account Deposit?
In order to make international calls (or calls outside your
calling plan), we require a pre-paid balance on your account
(similar to a pre-paid calling card). This prevents fraud
and helps keep our rates low. When you sign up for our service,
you are able to choose how much money you would like to
add to your pre-paid balance.
51. How much will IP1Network charge my credit card
during the initial sign up?
You will be charged a one-time $29.99 activation fee your
first month's fee. In addition, we will bill your credit
card for any equipment you may have selected during sign-up,
any taxes that apply, as well as shipping and handling.
You will also be charged the amount you selected for your
pre-paid balance at signup. Your $29.99 activation fee will
show up as a separate charge, distinct from any charges
associated with the purchase of equipment, shipping, etc.
.
52. What are the main features associated with your
VoIP service?
The following is a complete list of our calling features.
Each of these calling features are included in your monthly
plan at no additional charge.
• Area Code. You have the freedom to choose the area
code of your choice. Simply select from our list of area
codes. Selection will vary on state and city locality. No
matter where you live, you can have an area code from any
geographic location. You are no longer tied to a specific
location. This allows you to keep your phone number, even
when you move to another city or state.
*Based on area code availability at the time of purchase.
• Caller ID with Name. Announce your name with every
call that you connect to! Caller ID/Calling Name Retrieval
looks up the name of a caller in an external database if
the name does not arrive with the original call.
• Call Detail Records. Our Call Detail Records make
record keeping easy! Our Call Detail Records can Identity
missed, incoming and outgoing calls. View the time, date,
caller, the number called and the placed you called to,
all located conveniently in your Call Detail Record!
• Call Forwarding. Make sure you do not miss any important
calls! Call Forwarding always allows you to forward all
your incoming calls to a different phone number, such as
your home office or cell phone. You can also make your office
phone emit a short ring burst to inform you if you are next
to your phone when the call is forwarded by using the Ring
Reminder. This is important when you have forgotten that
the service is turned on and you are at your desk waiting
to receive calls. Note that the number you forward your
calls to must be permitted by your outgoing calling plan.
You can also set the phone number to forward to using the
voice portal or on the phone using the feature access code.
• Call Hold. Call Hold lets you put a caller on hold
for an unlimited period of time. This feature is especially
useful on phones without the hold button. Unlike a hold
button, this feature provides access to a dial tone while
the call is being held. Simply press the switch hook or
flash button on the phone to place the first party on hold.
You will hear a dial tone. Then, to make another call just
enter the new number. To return to the original call on
hold, hang up and the phone set will ring with the first
call on the line (or Hook Flash again). To deactivate this
feature or end the call, simply hang up the telephone.
• Call Waiting. Call Waiting allows you to receive
another call while you are on the phone. When a second call
is received while you are already on the phone, a call waiting
tone will alert you. See the callers ID on your phone if
you are using Caller ID. To answer the waiting call, simply
press the flash button or switch hook. You will be connected
with the waiting party while your original party holds.
Press the flash button or switch hook again to reconnect
to the original party and hold the waiting party. You can
continue to alternate between parties as often as you’d
like. It’s like having two lines while paying for
only one.
The user can also cancel Call Waiting for calls in progress.
Simply dial the *70 feature access code directly from your
phone. The system plays a confirmation announcement and
then applies a dial tone. The user then dials the destination
number. For the duration of the call, the user is not presented
with any waiting calls. Call Waiting is automatically re-activated
when the call ends. Call Waiting completes when any party
hangs up. Users can also execute call waiting via the VoIP
Service Call Manager.
• End User Interface. Take Control of your VoIP Service!
This useful feature allows you to manage your account form
your online Web browser or any computer with access to the
Internet. Your are able to check your billing, your call
details/records, as well as manage and access your voicemail
settings.
• Free "In" Calls. In-network and Inbound
calls are always free! Because the world is getting smaller,
your local calling area needs to be larger. With our VoIP
service, calls in-Network are part of your local calling
area. That means there is never an additional charge for
in-Network and Inbound calls. They are always free!
• Find Me, Follow Me. With this exciting feature,
you can have your VoIP service follow you everywhere! You
no longer have to wait by your main phone to receive an
important call.
• International Calling Rates. Check out our LOW call
rates to your favorite country or those countries you call
the most. IP1Network offers very low international rates
to almost every country in the world.
• Last Number Redial. Call the last number that you
dialed. Last Number Redial allows you to redial the last
number you called by clicking the "Redial" button,
Local and Long Distance Calling. Call to anywhere in the
U.S., any time, day or night. And talk as long as you want.
With our VoIP service, there are no local or long distance
charges – ever! Local and long distance charges are
a thing of the past with our service. Once you sign up,
your local calling area encompasses the entire United States.
• Three Way Calling. Flash Three-Way Calling allows
you to perform a conference call even when your phone does
not have a conference call button. To conference a call,
click the flash button after you have made the first call
(click the flash button or click the hang-up button once),
then dial the second number of the person you would like
to conference into the call. Once the second number answers,
click flash again and the conference call will be established.
To end the conference, hang up. If you have Flash Call Transfer,
the conference does not end when you hang up since the callers
are transferred together.
• Voice Mail. Listen to your messages online! Now
you can check your voicemail box without picking up a phone.
You can check your messages online using a Web browser and
listen to them through your computer's speakers using most
media players. Now you have the convenience of checking
your message from anywhere in the world.
Our voicemail notifies you the way you want to be notified.
If activated, our service can send you an email notifying
you every time you receive a voicemail along with the caller
ID information. If that's not enough, VoIP service can notify
you by email with the actual audio message attached, so
you can listen to messages on your computer, forward messages
to somebody else, or store them on your hard drive for future
reference. You can turn these free features on or off at
your convenience through the VoIP Service User Interface.
With VoIP service you're only a couple clicks away from
your messages.
To access your voicemail dial *89 on your VoIP service and
enter your PIN using our easy touchtone or voice menus.
53. How can I find out more information about my
Device Warranty?
For warranty information and/or service, please contact
IP1Network’s VoIP Service Customer Support. There
you will find detailed information about the warranty that
comes from the IAD manufacturer.
54. Do I need to use a specific brand or type of
router to connect to your VoIP service?
No, our VoIP service will work with most routers on the
market. However, if you are having trouble with your VoIP
service and are using an older model router, we recommend
that you download and install the router's latest firmware
from the manufacturer's Web site.
Note: If you are using a DSL service to connect to the Internet,
your router typically should be configured for PPPoE. Some
cable modem services require that the MAC address of the
computer be cloned in the router configurations. Check your
router's setup guide or the manufacturer's Web site for
more information.
55. Can I subscribe to IP1Network’s VoIP service
using my existing home networking equipment?
Our VoIP service works with existing home networks that
support DHCP and NAT. DHCP stands for Dynamic Host Configuration
Protocol and is used to assign dynamic IP addresses to devices
on your local network. NAT, or Network Address Translation
protocol, converts Internet Protocol (IP) addresses in one
network to known but different IP addresses in another network.
You do not need to understand how DHCP and NAT work to use
our VoIP service. You just have to have them on your home
networking equipment.
56. Does IP1Network’s VoIP service work with
wireless ISP networks?
You can connect to our VoIP service through your wireless
Internet Service Provider (ISP) as long as there is an available
Ethernet connection for your VoIP service Phone Adapter.
Many of our customers have wireless networks in their home
or subscribe to wireless ISPs.
57. If my VoIP service Phone Adapter is behind a
firewall, what ports do I need to have open?
There is no need to open any ports as long as you have a
simple NAT router and your VoIP service Phone Adapter has
a private IP address. Most of our customers simply connect
their VoIP service phone adapter to their router and it
works.
If you have a firewall, you must configure the VoIP service
Phone Adapter so that it can access certain Internet ports.
These are:
53 using UDP protocol
69 using UDP protocol
123 using UDP protocol
1503 using UDP protocol
1720 using UDP protocol
5060 through 5063 using UDP protocol
10,000 through 20,000 using UDP protocol
58. My computer connects to the Internet through
a USB port and has no Ethernet connection. Can I still use
your VoIP service?
To use IP1Network’sVoIP service, you will need to
convert your broadband Internet connection from USB to Ethernet.
You can convert by connecting your computer and your phone
adapter to a router. In order to connect your computer to
a router, you will need to install an Ethernet card, or
you can use a USB-to-Ethernet conversion cable. This will
allow you to access the Internet while using our VoIP service.
59. What is the difference between an account that
has been ”suspended” and an account that has
been “disconnected?”
An account that is suspended means that the customer cannot
make outbound calls until required payments have been received.
An account can remain suspended for a period of time of
up to 90 days without further action being taken. During
that time, customers will not lose their VoIP phone numbers
and can still access their bill/account using the end user
interface.
If an account is disconnected, the customer looses all dialing
privileges, can no longer access bills/accounts and the
phone number(s) in question are reassigned to other customers.
60. What do I do if my IAD doesn't work?
Please confirm you have the IAD connected to an active Internet
connection. You should see the "Power," "WAN",
"Ready" and "Tel1" lights, as well as
the "PC" light if you have your computer plugged
in.
If all of these lights are on, but you are still not hearing
a dial tone, please disconnect the power cable connected
to the IAD and let it run through its provisioning cycle
once again.
DSL users who do not currently have a router will need to
configure their ISP account information into the IAD.
61. I do not have a dial tone. What do I do?
If you do not hear a dial tone, please check the following:
First, make sure that both your telephone and VoIP Adapter
are plugged into a power source. Then, disconnect and re-connect
the telephone cable, making sure your telephone is set to
ring (not set to pulse).If you have followed these steps
and still do not have a dial tone, then it is likely that
your phone adapter needs to be rebooted.
62. I tried to make a call and received a fast busy
signal.
A fast busy signal may mean that your Phone Adapter needs
to be rebooted. Follow these instructions to quickly perform
a reboot:
1. Disconnect the network cable from the IAD.
2. Disconnect the power cable from the IAD.
3. Wait 10 seconds.
4. Reconnect both cables to the IAD device.
5. Reconnect the power cable to the IAD device
6. Check to see if your phone has dial tone.
63. What is the cause of "dropped" calls
(call ends unexpectedly)?
In general, "dropped" calls are the result
of a severe latency or packet loss in your ISP’s network.
In other words, for a period of time your connection may
not be fast enough to send and receive voice data, resulting
in lost information. This situation is called "Packet
Loss".
Packet Loss may occur when connection speeds are compromised
by temporary ISP problems, network congestion, or heavy
bandwidth usage such as online gaming or the upload/download
of files. Check a few web sites you commonly view and see
if they are performing slower than usual. If this is the
case, it is probable that your ISP is experiencing a problem.
If anyone is sharing your Internet connection, or you are
uploading/downloading files via the Internet, pause this
activity and see if voice quality improves.
64. How can I find out if IP1Network is experiencing
technical difficulty with the VoIP service?
We will notify you if our network is experiencing any problems
via the End User Interface and the Sales Support Suite.
65. When I log into my IP1 Web-based voicemail,
the page is blank. How do I fix this?
You need to enable cookies on your Web browser.
To enable cookies, follow the instructions below for your
browser and release version.
MS Internet Explorer 6.x
Select "Tools" in the main menu.
Select Internet Options.
Select the "Privacy" tab.
Select "Advanced".
Deselect Override Automatic Cookie Handling.
Select "Accept" for First-party Cookies and select
"Accept" for Third-party Cookies options.
Select "OK".
Select "OK" to exit.
Microsoft Internet Explorer 5.x
Select "Internet Options" from the Tools menu.
Click on the "Security" tab.
Click "Custom Level" button.
Scroll down to the "Cookies" section.
Set "Allow cookies that are stored on your computer"
to "Enable".
Set "Allow per-session cookies" to "Enable".
Click "OK".
Microsoft Internet Explorer 4.x
Select "Internet Options" from the View menu.
Click on the "Advanced" tab.
Scroll down to find "Cookies" within the "Security"
section.
Select "Always accept cookies".
Click "OK".
Safari 2.x
Select "System Preferences..." from the Apple
menu.
In the window that opens, click the "Security"
tab.
Under "Accept Cookies" Select "Only from
sites you navigate to" (You may select "Always"
instead).
Close the Window by clicking the red dot in the upper left
of the window.
Netscape 7.x or 6.x
Select "Edit" in the main menu.
Select "Preferences".
Select the "Privacy and Security" category and
expand the list.
Select "Cookies".
Select one of the options that enable cookies.
Select "OK".
Netscape Communicator 4.x
Select "Preferences" from the Edit menu.
Find the "Cookies" section in the "Advanced"
category.
Select "Accept all cookies" (or "Enable all
cookies").
Click "OK".
66. The yellow STAT light does not stop blinking.
How do I fix this problem?
First, power down your computer, the VoIP Service Adapter,
and your Modem. Wait 60 seconds and then power up your Modem.
Repeat the steps from the beginning above if you are still
having difficulty or contact IP1Network’s Customer
Service at support@ip1network.info.
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